Privacy Policy

Last Updated: October 7, 2026

National Fire Supply Inc. (“National Fire Supply,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through NationalFireSupply.com, our communications, and our services.

This Privacy Policy explains how we collect, use, protect, retain, and share information.

Information We Collect

We may collect personal information that you provide to us when placing an order, creating or managing an account, requesting information, contacting us, submitting a form, or otherwise interacting with National Fire Supply.

This information may include:

• Name
• Company name
• Billing and shipping addresses
• Email address
• Telephone or mobile number
• Order and transaction information
• Account information
• Payment information
• Communications and customer service requests
• Other information you voluntarily provide to us

How We Use the Information We Collect

We may use the information we collect for purposes including:

• Fulfilling orders and requests for products or information
• Processing payments and return requests
• Tracking and confirming online orders
• Delivering products
• Establishing and managing customer accounts
• Providing customer service and support
• Communicating regarding orders, accounts, products, services, or policy updates
• Communicating special events, promotions, surveys, or other information when permitted
• Identifying and authenticating users on our website
• Operating, evaluating, securing, and improving our website and business

How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Our website uses Secure Sockets Layer (SSL) technology to help protect information transmitted through the website, including ordering information such as your name, address, and payment information.

No method of electronic transmission or storage is completely secure, and National Fire Supply cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our products and services, maintain your account, fulfill transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

How We Share Information

National Fire Supply does not sell, rent, or trade your personal information to third parties.

We may provide information to service providers or other parties when reasonably necessary to operate our business, fulfill transactions, provide requested services, comply with applicable law, protect our rights, or maintain the security of our systems.

Mobile Information Sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging opt-in data and consent, which will not be shared with any third parties.

SMS and Text Message Information

When you voluntarily consent to receive SMS or text messages from National Fire Supply, we may use your mobile number to provide customer care communications, account or order updates, support communications, and other messages for which you have provided consent.

Consent to receive text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message from National Fire Supply. For assistance, reply HELP or contact National Fire Supply.

Please see our Terms & Conditions for additional information regarding our SMS messaging program.

Electronic Communications

By using our website or contacting us electronically, you may elect to communicate with National Fire Supply through electronic means, including email.

You are responsible for maintaining the confidentiality of your account credentials and securing devices used to access your account.

Email communications may not always be encrypted. By requesting that National Fire Supply communicate with you by email, you acknowledge that ordinary email may not provide the same level of security as encrypted communications.

National Fire Supply is not responsible for unauthorized access resulting from a user’s failure to secure account credentials, devices, or communications.

Website and System Activity

National Fire Supply may monitor website activity, system usage, and communications stored on or transmitted through our systems when reasonably necessary to operate, maintain, secure, and improve our services.

Data Protection Practices

National Fire Supply uses access controls and internal procedures designed to limit access to personal information to individuals who require access for legitimate business purposes.

We also provide employees with guidance regarding the handling and protection of customer information.

Third-Party Services

Our website and business operations may rely on third-party service providers for functions such as website hosting, payment processing, order fulfillment, shipping, communications, analytics, and other operational services.

Information provided to these service providers is limited to information reasonably necessary for them to perform services on our behalf.

Changes to This Privacy Policy

National Fire Supply may update this Privacy Policy from time to time.

When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.

Contact Us

For privacy-related questions or requests, please contact:

National Fire Supply Inc.
400 S Steptoe St., Suite 120
Kennewick, WA 99336

Phone: 844-740-5417

You may also contact us through the Contact Us page on nationalfiresupply.com.