Terms & Policies

 Shipping

We offer same day shipping on all orders unless placed too late in the day to be shipped.
All large shipments including fire extinguishers, suppression equipment, brackets and cabinets will ship free over $5000 ***if shipping from one location.
National Fire Supply is not responsible for lost, held, or damaged products/packages during shipment. National Fire Supply is not responsible for mis-delivery errors via carrier, or incorrect shipping info. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Insurance is available, please contact National Fire Supply for details.

All orders will be paid at the time of purchase unless otherwise approved for an account on terms.
Electronic checks can be used at the time of purchase and as an added convenience, we will accept payment by MasterCard, Visa, American Express and Discover.

All system tank sales are final.
Product returns are accepted 30 days from time of purchase.
No returns on dated items such as fusible links, extinguishers, tampers seals, tags or tanks.
A restocking fee of 25% will be deducted for all returns.
Freight charges will be at the expense of the company sending items to return.

Prices are subject to change without notice.

We use the information we collect for things like:

Fulfilling orders and requests for products or information
Processing return requests
Tracking and confirming online orders
Delivering products
Establishing and managing your accounts with us
Communicating things like special events, promotions and surveys
Identifying you on our website
Operating, evaluating and improving our business

We use a variety of information security measures to protect your online transactions with us, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website such as ordering information, including your name, address and credit card number.

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

National Fire Supply does not sell, rent or trade your personal information to third parties.